how ‘the customer is always right’ culture is ruining our society

Happy May Day! Workers’ rights are important, and are ignored quite a bit in this capitalistic country (one of the few countries that doesn’t have May Day as a day off for workers… quite ironic.)

Here, it seems, even workers treat other workers like crap. And I don’t think it’s necessarily because they are bad people, but because they’ve been trained to be assholes by this ‘customer is always right’ idea.

Imagine going out to eat, and always being given your food free if you complain and yell about it enough. Imagine getting pulled to the front of the line if you scream and make a fuss. Imagine being apologized to profusely and groveled before if you howl and threaten convincingly enough—this is the state of customer service in America. He who screams and yells the loudest is given the quickest, best service.

It’s not hard to imagine this spreading to other, non-consumer areas of society. After being trained for their entire lives that yelling gets you your way, why shouldn’t someone take this strategy home, and yell at their wife or kids? Or at someone online in an argument? Or any other area of life?

We’ve trained people to be assholes by rewarding them for shitty behavior, at the cost of our workers’ sanity. It has to stop!

No one should be given a free meal for yelling and treating the server like shit, they should be thrown out and banned from the restaurant. They should not get to talk to the supervisor before everyone else in line because they started screaming, they should be thrown out and not allowed back in. People need to learn to behave civilly if they want to be helped and served by another human being.

But until we stop worshiping the dollar above all else, no company will change their ‘customer is always right’ policy–which translated, is really ‘the dollar is always right.’

Even more right than the rights of your workers to be treated like a human being.


bye bye net neutrality

All you ‘free market!’ folks in America right now who think this is no big deal, why don’t you take a few minutes to go check how many ISP options are available in your area, and think about who you’ll switch to if yours starts screwing you. Not many (or any) options, are there? What a free market we have.

It’s the end of the world as we know it

I don’t feel fine, though.

Is this why old people are so bitter? I’m not even 40 yet, what is going on! I’m writing rambling, angry posts about the world instead of about writing…

Our freedom, health, and human dignity is being attacked on all sides by the grossly rich and powerful. And now, in the US anyway, these obese, blood clots in our economy’s veins are enabled by the government instead of restrained by it.

How to survive in this new world? Will I be able to speak my mind in the future? Will I be able to access and to spread information? Will my audience and voice be choked? Who knows. If there’s a way to make more money by choking someone, they will be choked, regardless of what’s right, or what makes people happy. In fact, making people happy is probably contrary to what the rich want. A happy consumer doesn’t spend as much money as a depressed, angry or lonely one.

#1 rule of surviving our corpocracy: Don’t trust anyone with lots of money. Their main objective is and will always be to retain or expand their wealth, regardless of who it hurts or what it destroys.

#2 rule: Speak your mind, loud and clear, while you can. You never know what latent frustration you will wake in others, or what might spur them to act.

#3 rule: Resist without fear. Giving in, giving up, despair, malaise, resignation, cynicism–anything that keeps you from acting, speaking out, standing up–dump all of these feelings and stay strong.

Get out of your shell and speak your mind, before it’s too late…